Returns Policy

We want you to be satisfied with every order. If something is not right, we accept returns within 30 days of delivery for unused, unopened items in their original packaging.

Return Eligibility

• Items must be unused and in original packaging.
• Return requests must be made within 30 days of delivery.
• Made-to-order or custom items are not returnable unless defective.

How to Start a Return

1. Email info@fastenio.com with your order number and reason for the return.
2. We will reply with return instructions and a shipping label if applicable.
3. Ship the item back within 14 days of receiving approval.

Refunds

Refunds are issued to the original payment method within 5 to 10 business days after we receive and inspect the returned items. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your order arrives damaged or you received the wrong product, contact us right away. We will arrange a replacement or refund at no extra cost.