Privacy Policy

This policy explains what information Fastenio (operated by Fastenova LLC) collects, why we collect it, and what we do with it. It applies to fastenio.com and to any orders, accounts, or messages you send us through the site.

Information We Collect

• Order information — your name, email address, shipping and billing address, phone number (when provided), and the items you purchase.
• Payment information — card payments are processed by Stripe. Your full card number is sent directly to Stripe and is never stored on our servers. We retain only a payment reference, the last four digits, and the card brand so we can identify the order and issue refunds.
• Account information — if you create an account, the email address and password credentials associated with it, plus your order history.
• Messages you send us — the name, email address, phone number, company name, and message content you submit through our contact form or live chat.
• Usage data — pages viewed, referring source, approximate location, browser and device type, collected through cookies and similar technologies.

How We Use Your Information

• To process, ship, and support your orders.
• To respond to your questions, quotes, and support requests.
• To process refunds and returns under our returns policy.
• To understand how the site is used and to measure the performance of our advertising.
• To detect and prevent fraud, abuse, and other unlawful activity.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Service Providers We Share Data With

We share only what each provider needs in order to perform its function on our behalf:

• Stripe — payment processing and refunds.
• Shipping carriers — to deliver your order, we share the recipient name, address, and contact details.
• Google (Analytics and Ads) — site usage measurement and advertising performance, including conversion tracking when you complete a purchase.
• Hosting and email providers — to run the site and send order and support correspondence.

Cookies and Analytics

We use cookies and similar technologies to keep your cart and session working, to remember your preferences, and to measure how the site performs. We use Google Analytics and Google Ads conversion tracking, which set their own cookies and may record a page view or a completed purchase. You can block or delete cookies in your browser settings; core features such as the cart and checkout may not work correctly if you do.

You can opt out of Google Analytics using Google's browser opt-out add-on, and you can manage personalized advertising in your Google Ads settings.

Data Retention

We keep order and transaction records for as long as needed to fulfill the order and to meet our tax, accounting, and legal obligations. Account and message data is kept until you ask us to delete it, subject to those same obligations.

Your Rights

You can ask us to access, correct, or delete the personal information we hold about you, or ask us to stop sending you marketing email. Email info@fastenio.com and we will respond within 30 days. Depending on where you live, you may have additional rights under laws such as the CCPA or GDPR.

Security

The site is served over HTTPS, and payment details are handled by Stripe, a PCI-DSS Level 1 certified provider. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.

Children's Privacy

The site is intended for business and general consumer purchasing and is not directed at children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

If we make material changes to this policy we will update the “Last updated” date above and, where appropriate, notify you by email.

Contact Us

Questions about this policy or your data? Reach us at info@fastenio.com or through our contact page.